Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

You will receive a confirmation email once your order has been shipped, including your tracking number.

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Shipping Locations

We currently ship to:

United States (domestic delivery)
Haiti and other international destinations (via partnered couriers such as USPS, DHL, or RIA logistics partners)

If your country is not listed at checkout, please contact us to arrange a custom delivery option.

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Delivery Time Estimates

Delivery times may vary depending on your location and local customs processing.

Shipping Rates

Shipping rates are calculated at checkout based on your address and order weight.

We occasionally offer free shipping promotions within the United States — check our homepage or banner for details.

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Delays & Issues

Asosi Tea is not responsible for:

Delays caused by customs, natural events, or courier strikes.
Packages lost or delayed due to incorrect shipping addresses provided by the customer.

If your order has not arrived after the estimated delivery time, please contact us at info@asositea.com with your order number.

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Tracking Your Order

Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package online.

Lost or Damaged Packages

If your package arrives damaged or missing items, please contact us within 7 days of delivery.

We’ll review your claim and may send a replacement or issue a refund depending on the situation.

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For any questions regarding shipping or order status, contact us at:

📞 +1 (305) 897-2911

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